In this episode, KPI Cafe Host Dane Saville brings back Car Biz Done Better's Sean Welsh to discuss ways to lead your dealership that demonstrates value for fixed operations and its people. There is a host of topics covered, outlined below, throughout this more than hour-long episode that will help ensure that your dealership doesn't play the same ole' song.

—— Topics Covered ——

4:00 Helping Leaders in the Dealership Make Better Fixed Ops Decisions

7:00 Managing Tight Inventory

17:45 Think Bundle

19:50 Synergy Between Service and Sales

26:20: Equity Mining

31:30 Initial Customer Interaction

35:45 Utilizing Video Assets

39:05 The Issue of Silos

44:54 Facilitating a Positive Culture

55:00 Fostering Good Service Customer Relationships

57:58 It's All About the Experience

1:04:00 Advice for Service Advisors

1:07:30 Digital Marketing Advice for Service

1:17:35 Contact Sean Welsh