Recently I had my car serviced while performing a follow-up visit. I had the oil changed and tires rotated with the Technician suggesting replacement of my air filter. I was proud the Technician took the time to show the filter as everyone knows how important the visual is for selling. At lunchtime I left to get lunch and noticed a noise from the front end of my car. As I pulled out on the highway the noise became worse and I slowed and pulled over. Then my heart began to race as the left front tire came off my car! The tire rested on the inner fender however left my car generally blocking most of the traffic lane on the road. I went in to get assistance and the Technician went out and put lug nuts on getting my car out of the road. As embarrassing as this was for the Technician I had to find out the cause. He explained he was pulled off a job and returned to finish my car and just missed the lug nuts. Another Technician found this humorous until I asked the experienced master Technician if he has ever done the same thing. He became quite right away. Let me say pulling a Technician off the job reduces his income. It takes at least 15 minutes per incident that is not paid to pull Technicians off existing work to put out a fire someone else caused. I challenge all of us to limit this practice and reduce shop policy at the same time.  

                    Don't Pull Mechanics off the job!             

Rob Gehring is the President of Fixed Performance
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