Office Management is compiling all of the numbers to generate Service Management commissions over the next couple of days.  There are factors that you control as an ongoing basis...there are others that you do not address until after the fact.  Did your Warranty Administrator submit for the maximum allowable dollars (100%) vs. their peer indexes this month?  How much is being applied to your policy adjustment account because of claim non-payment or claim debit? 

In Fixed Operations, there are so many areas where your paycheck is affected - it is not just the total gross profit number that you should look at.  You need to look at what numbers did not create a positive impact on your gross profit.  Much like the statement:  "jazz is not about the music you hear, but the notes that you don't hear!" - Fixed Operations is not always about the numbers that you see...but sometimes the biggest impact are the numbers you DON'T see.