This week, Jeff covers the most asked question from service advisors: "How do I get the up-sell before my customer's car gets in the shop?" Well it's easy! The Buy-A-Suit Technique is the absolute best technique to let your customer know that they're in the right place, at the right time, with the person who is best to get the job done. Make sure you've got a pen and paper handy for this one! Copyright 2018 Wm. Jeff Cowan

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