It's interesting to me that the focus of day-to-day business operations in the dealership cover so many topics. The focus might be on customer satisfaction, parts loyalty programs, repair order performance, and the list could go on forever.

What I find intriguing about this is that many times we lose the focus on the primary concern the customer has that brought them into the dealership. Click the link below to read the whole article!

http://www.fixedperformance.com/1/post/2015/03/fix-it.html