In this bonus episode of the KPI Cafe, Josh Mitchell, BDC Director for Hubert Vester Auto Group, sits down with Host Dane Saville to discuss a few of the most important topics for any dealership's BDC. Let this episode help your BDC earn a Grade A for its operations.

—— Topics Covered ——

Josh Mitchell's Background (0:28)

Delivering the Leads (0:45)

How a BDC Lead Process Should Look (1:20)

The Importance of Consumer Courtship (4:09)

Getting Buy-In of the Process from Your Team (5:38)

How to Engage with Josh (7:33)