When a customer calls your dealership looking to schedule an oil change, does it sound like this? "Sorry we don't take appointments for oil changes we are open from 7:00am to 5:00pm, bring your vehicle in anytime and "l will squeeze you in." Believe it or not this happens more often than you would think.

Maybe you do take appointments for oil changes but you are short on Technicians this week, so your advisor is telling the customers this. "I know its Monday, but I can't get you in until next Monday or Tuesday. Because I have a Technician on vacation, and another Tech is out sick." Wow this is a real problem if you think the customer cares about your current staffing situation let's be honest, as a customer would you?