To the casual observer a day of fishing seems like aimlessly dragging baits and lures around the ocean until you get a bite, when you charter a boat and finally catch fish at the end of the day you feel like you got lucky. If you could only see what happened behind the scenes while you were waiting for the fish with your fingers crossed. You cannot imagine how much pressure was on the Captain (GM) after you researched and selected him above all others not to mention the distance that you traveled. He never panicked and never lost hope that he would put fish in the boat, he systematically went through what he knows from experience and never skipped any steps. While he was driving you around the ocean in rough weather he most likely knew that it would change and the fish would bite later but made sure you stayed optimistic that they would bite any time now.
I've done a lot of fishing in the ocean and there is nothing like putting fish in the boat when you have friends or paid customers along. Fishing is like selling cars, if you are not in the right place at the right time under the right conditions you will come up empty handed. You have to know what the fish are currently preying on and present the proper bait, (advertising). You have to be sure that you are trolling at the right speed and depth and know the ocean temperature both on the surface and the thermocline (training).You have to make sure that all of your equipment is constantly being cleaned, lubricated and well cared for or the line will break when you hook up or worse your electronics or boat will suffer a catastrophic failure (preparation).
You need to know all of the best places to fish based on experience but also know where to look when the fish are not biting (prospecting). Most important is that you need to be aware that there are some conditions when the fish just won't bite such as an approaching low pressure system or a strong east wind (no showroom traffic). It is during these times that you need to research when and where the fish will present themselves as the conditions improve so that you will be prepared. Many times I have seen the staff waiting around the showroom slumped in chairs complaining that there has been no traffic in three days and I always ask "are you prepared if the next person that walks through the door is ready to buy? What if they are the beginning of the avalanche of buyers about to make our month? Will you need to go through a few to get back on your game?
Finally, my hands down favorite in the Northeast is shark fishing; shark fishing to me is just like Negotiation Free Selling. Process is so important that if done correctly you sit back and just wait for the bite; I have never gone shark fishing without hooking up-really!
Any one of these steps skipped or in the wrong sequence will guarantee that you go home without a catch. Sound familiar?
1.) Meet/Greet/Seat
2.) Needs analysis
3.) Vehicle selection
4.) Test drive walk around.....you get the point.
Comment
Thanks Bobby and I agree on the needs analysis being #1. For years I have used an exercise in sales meetings and training classes to demonstrate just how powerful the needs analysis is: I pick out one person in the room and tell them that we are going to role play Doctor-Patient, I then ask them a series of questions about an injury all the while taking notes-just like the Doctor. Which knee? How did you injure it? Does it hurt more sitting or standing? What are you taking and how often? The salesperson always goes along and everyone pays attention because they have no idea where I'm going with this. I then hand the notepad to the "patient" and ask him/her to read it aloud-eggs, cheese, cabbage, bread, tomatoes. They seem to get the point that when you are speaking with your Doctor it doesn't really matter what he is writing (grocery list), you feel better because he is taking the time to ask and he is taking notes. This means he is listening. Finally I ask how they would feel if they walked in and said "my knee hurts" and he said "OK take these and call me next week". This is a perfect analogy for those who sell well and those who claim "it's all numbers".
By the way, years later I read that sharks are attracted to low frequency sounds. What sounded like "Good times, bad times" and "Whole lotta love" to me was actually transmitting through the hull and sounding like prey to the sharks-amazing. Regardless, it was a step in my process and I never skipped it-the next step was hooking up!
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