That is the phrase that can pop a salespersons bubble faster than anything!

This is a great way to turn the focus on the sales proccess and how important it is to never skip a step or to never show the customer all of the choice in vehicles that fit just above or just below what they are looking at on the lot. It may be a lack of investigating the way the customer is going to use the vehicle or who is going to drive the vehicle. (looking for 3rd car that 17 year old daughter will drive occasionally)

James is following up on some people that were in looking at a Minivan yesterday and he does what all good salesman should do is follow up with a phone call and the customer says... "oh we bought a Mustang last night after we left there", well to save face what does James do?, tells all of his buddies ..i can't believe that they were not even looking at cars they were looking at vans, what a stroke???

Lesson learned...ask the questions, do not assume the customer is going to tell you everything you need to know! Slowwww down and cover all your bases, it will be worth it!