In this episode of the KPI Cafe, Host Dane Saville is joined by Sarah Vantine to discuss the ways a dealership can truly leverage a BDC to effectively manage sales and service customers, breaking down the silos and delivering a smooth and consistent experience for the local market demand.

—— Topics Covered ——

Getting to Know Sarah Vantine (3:00)

The Context for Today's Episode (5:50)

Communicating with Service Customers (6:36)

Value of the BDC Fielding All Fixed Ops Customers (9:04)

How to Hire a BDC Rep for Sales and Service (13:40)

Connection between BDC and Digital Marketing Fixed Ops Partner (15:25)

BDC Booklet Epiphany! (19:15)