Proactive customer support and service identifies and resolves issues before they become problems. Proactive communication and proactive selling can help you drive business with higher customer loyalty.

Differentiate through superior customer service, exceeding customer expectations with personalized and unique touches and give your customers the power of choice. Being customer ready drives superior customer care and improves client retention.

Start by using metrics  -  MAKE IT EASY FOR CUSTOMERS TO COMPLAIN - Create an Effective “Soft Skills” Training Plan - act on feedback from customers - Create an “inviting” front door - Be reliable and consistent - Make your business an extension of your personality - Don’t forget your Existing Customers - focus on your Brand Reputation - Treat the staff well - “Hire the proactive selling mentality”