Re:Member Group-Can You Eat Your Cake and Have It Too?

I visited a couple of restaurants in the last week and was not particularly happy with the service.  These are places I have been to before.  I had a particularly difficult time getting a server’s attention in both of these visits. Off and on in the past I had good service and/or good food but was not as impressed as I had been before. It made me less likely to eat there again.

Ask yourselves, how do companies produce customer loyalty if there is not a consistent basis on which the customers are treated well? At these visits I wasn’t able to have good service and good food. That made me less likely to be a loyal customer.

Ucsdnutritionlink.org says the average consumer dines at a restaurant 4-5 times a week. Think about how many of those consumers could be loyal if every visit was spectacular. Unfortunately not every time is a good experience.

If you were a customer of your own company, think of this, wouldn’t you like to be treated like a valued customer every visit, every time? Wouldn’t you like to eat your cake and have it too?

Kayla Reding

Logistics Coordinator

952.224.8021 (Office)

952.224.8011 (Fax)

 

Read our Blog
Follow us on Twitter

Become a Fan on Facebook

8700 W 36th Street Suite 145

St. Louis Park, MN 55426

Customers4Life
remembergroup.com

the-car-club.com

infinitygrid.com

Views: 25

Comment

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

© 2024   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service