As I am writing this post I am sitting in the customer lounge at a car dealership. I cant help but notice the continued lack of professionalism that is happening on the sales floor. I have watched 4 of the 10 sales reps on the sales floor answer the phone while they are talking to customers. You need to focus on the deal that you have as apposed to the one that might never be. The phone should only be used when you don’t have a customer at your desk. The customer in front of you is the most important thing you have. Embrace them and hang onto them as long as you can. As a salesperson you are there to provide customer service, you are at the service of the customer. You are not the receptionist, you are a salesperson. You are there to sell, not answer the phone. Voicemail was created for a reason, so that you could return a phone call at a more convenient time. Most people are passive aggressive… They won’t say anything to you about answering the phone in front of them, instead they just won’t buy.