Whatever you may call your Grandmother: Granny, Grandma, Old Biddie, or whatever, Granny is a lovable soul who deserves your best, and relies on you to give her your best advice and care. This is the basis for what we call the Granny Rules: two non-negotiable, set-in-stone mandates for success in your service department.

If you adhere to these two simple rules, you will not only provide value and earn customer trust, but also benefit from getting that much closer to reaching or surpassing your maximum potential in service sales!

Just what are the two Granny Rules? Read all about them from our guest blogger, Brett Coker of Coker Automotive, at: http://markeegroup.com/Blog/PostId/105/service-managers-reach-maxim...

Thanks for your interest and we look forward to hearing from you to help you find ways to increase you dealership sales.

Coker Automotive Consultants is a proud fixed-ops content and in-dealership training partner of The Mar-Kee Group. To learn more, visit http://www.markeegroup.com/eAutotraining/Service-Advisor