Six Key Touch Points To Increase Service Retention

This week's Think Tank Tuesday dissects Service Retention, and reveals to you the 6 key touch points discovered to raise your Service Profits and keep your service bays full.

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Comment by Matt Kuczka on August 21, 2013 at 11:23am: Great information Paul. Transparency in the service department is extremely important and I as a service customer would be more likely to approve additional work if my service writer was upfront with me and communicated with me throughout the entire process. Building that relationship and communicating with the customer is what's going to keep someone coming back.