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Stan Sher, president of Dealer eTraining presented “The Evolution of the BDC” at AutoCon 2012. The session discussed how a BDC department needs to be structured and the keys to success. Stan also discussed the needs for various processes including internet lead management, incoming phone ups, unsold showroom follow up, retention, data mining, and more. For more information on how Stan Sher can help your dealership, contact him directly at http://automotivebdctraining.com

The Presentation Can be downloaded and viewed at: http://www.slideshare.net/dealeretraining/the-evolution-of-the-bdc-...