The number one reason for customer defection is lack of personal care. How much attention do you pay to the little things?

On Today's call Tony DeLeonibus shared an experience he recently had, in a dealership near his home. Click the link below to see if this story could have happened in your dealership.

https://www.youtube.com/watch?v=wMwDgvz0iZM&feature=youtu.be

It might surprise you just how much untapped gross profit is left over in your Fixed Operations.

Click the link below to see how much growth potential your dealership's Fixed Operations really has!

http://www.fixedperformance.com/improvement-potential-calculator/