Thick Skin and not taking things personally...

Today in our sales meeting...the testosterone and jokes were so thick you coulda cut it with a knife....I decided a few weeks ago that I would use these opportunites to develop the "thick skin" skill in me...you know the one? Where you don't let rude or mean customers that no matter what you say, they are going to be upset type? It's been helpful to decide not to take things personally in this male dominated industry that is full of customers who decided a long time ago that car dealers are crooks out to get ya!...Attitdue...Opportunity for growth and just plain laughing my butt off helps...How about you?

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Comment by Jillian Christiansen on November 7, 2011 at 11:54am: True...I always try to read between the lines. Kindness goes a long way. I'm finding it's a learned art to be kind when the person you are dealing with isn't. I'm also learning to leave home at home and not bring my personal life to work with me. At times i have to deal with personal issues and it has effected my performance but I'm learning how to shut it off, knowing, at the end of the day the problem or concern will still be there, Work and my dealership have become a haven for me from all the junk life brings. I just love sales and the car business....so that helps a bunch.