I was on an online chat with several friends and fellow trainers from the United Kingdom the other night. We were discussing Time Management, a subject that most of us provided training on. As we were chatting, the subject got around to the biggest time wasters we had each seen with ourselves and our clients. We decided to compile a list. I have included that list below. Some are very similar but I added everybody’s contribution.
That’s a pretty comprehensive list if I do say so myself. Now that you have read through the list, go back through it one more time. Focus on each one and ask yourself, “Does this apply to me?” Once you have picked out the ones where you need improvement, figure out how you can adjust what you do to eliminate those issues and make better use of your time.
Remember, we all have the same 8760 hours to use every year. Make the best use of each and every one of those hours and you will be more successful in whatever you do.
Comment
Great article! Thanks for posting, Alan.
I should clarify my comments on "Retail Recon." I do NOT advocate doing internal work at zero markup. Before the craziness it was typical for internal work to be done at 2/3rds of retail door rate and parts plus 15%. Sublets were not marked up. There were some jobs which could be done better by sublet vendors.
A great way to reduce waiting time is to establish a rotation system. Those sales people who are designated to watch the lot and show room do so. Those who are not can work on prospecting projects and follow up.
At some point we need to wake up to the fact that the very best time to do follow up as between 5:00PM and 8:00PM. Ironically, that is the time we see the most showroom traffic. So who is going to do follow up instead of waiting on live customers? What manager would allow that anyway?
A BIG time waster is using technology for the sake or technology. All technology is NOT productive and an improvement. An example would be to think there is any substitute for time spent attending auto auctions. Another example would be a CRM sales process where the sales person is put in the position of grilling the customer for contact information prematurely. One needs to have the time to establish a relationship before pushing for contact information.
If you want to waste time and money, entertain wholesalers on your lot, putting together packages where you try to group good retail stuff along with mistakes to try to make your appraising look better than it actually does. Send everything to the auction and let them all stand on their own. Exercises in self bullshit is for the weak. If you have a boss that falls for that crap, you need a new boss.
Speaking of exercises in self bullshit: Retail recon was a joke before the Internet. Now it is even more so. The idea was based on the idea that sales people and managers all sold from cost so that marking up cost would produce the same gross as before while penciling some money to the fixed op side where the commission is generally lower. The Web has changed all of that. Now retail recon dealerships have to stand down from trades, wholesale vehicles to competitors that can't be reconned at the dealership, as well as showing artificially low gross profit.
http://autosandeconomics.blogspot.com/2010/03/internet-and-dealersh...
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