- Latest NADA and Urban Science stats said new car dealerships sold approx. 16.5 million new and 9.9 million used (retail) vehicles in 2014
- Consumers bought over 600,000 vehicles from TrueCar dealers in 2014. That means using numbers from above; they were directly or indirectly responsible for only 2.3% of vehicle sales last year from new car dealers.
- 97.7% of new and used vehicles sold by new car dealers are NOT sold via TrueCar
- While they run the auto buying program for USAA some articles have shown that more than 66% of USAA members buying cars do not use TrueCar
- Scott Painter, CEO of TrueCar also was the founder of CarsDirect who offered consumers a “better way to by cars. Their financial statements showed they lost about $250 on every vehicle sold. Someone figured out that was not a sustainable business model and the company was sold. It is now a classified auto shopping website.
- TrueCar’s Income Statement indicates they lost $48.43 million in their last fiscal year. So their 600,000 unit sales brought in $206 million but they burned through over $250 million to get their $48 million loss. Their losses during each of the last three years totals $148 million. This track record should be sending up red flags to shareholders and auditors of this company. http://biz.yahoo.com/e/150312/true10-k.html
- TrueCar’s website has 4.2 million visitors a month, but with only 50,000 sales a month from their network they have a visit to sales conversion rate of only 1.16%.
- Invoicing issues are still a problem and TrueCar issued 8,779 credits to dealers in 2014 which is down from the 17,664 credits issued in 2013.
- Auto dealers and even publicly owned auto dealer groups did a bit better last year. Lithia had a profit of $135 million, Penske Auto Group profits were $305 million, Sonic shows $98.2 million, AutoNation shows $419 million and Group 1 Automotive shows $89.3 million. Clearly some businesses know how to make money.
- While TrueCar indicates they have 9,000 dealers history tells us that not all of them are active in any given month or year
- TrueCar exists because auto manufacturers and retailers do not have the will to initiate a concerted effort to improve the reputation of our industry or the customer experience and marketing process. Studies still show that 92% of the public do not trust auto salespeople.
- Unless there is a systemic change TrueCar and other auto shopping sites will continue to exist and provide value to auto shopping consumers.
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