One of the most overlooked and biggest issues revolving around warranty infraction is lack of communication between the Warranty Administrator and the Service Manager.  Many times, the Warranty Administrator gets so self-involved with repair order review/correction that they forget that it is the Service Manager that is ultimately responsible for the fiscal well being of the service department.  Don't get me wrong, when I wore the hat of Fixed Operations Manager the last thing I really wanted was another shot of responsibility during my already hectic day.  However, I found open communication with my Warranty Administrator to be a very valuable tool.  I began to see that 1/3 of my revenue could be monitored by a responsible person and with daily communication of all warranty aspects, I could be a stronger manager - and I could drive bigger returns on my warranty dollars without the fear of manufacturer reprisal.

If you are not working directly with your Warranty Administrator, discussing each and every infraction against the set Policy and Procedures, then you are risking all of the dollars that you have submitted for and collected, in addition to untold amounts of money that many not be submitted for whatever reason.  I know it is difficult sometimes to make 10 - 15 minutes appear in your daily schedule, but it might be a step that keeps you at the top of the perch.