Everyone has a go time, no matter what time of the year it is. You have to have a maximum turnaround for scheduling of two business days.
When a customer calls your dealership with a service engine light on, or a recall you need to be able to tell them: "I can have you in tomorrow, or the day after tomorrow."
When you say this, you must mean it! If you are not able to accomplish this, the customer will go to a different dealership. That is lost revenue that you cannot get back. Click the link below to find out our two day turnaround process...
https://www.youtube.com/watch?v=Oqdmvb1akYE
You owe it to yourself to see if you are leaving anything behind. It might surprise you just how much untapped gross profit is left over in your Fixed Operations.
Click the link below to see how much growth potential your dealership's Fixed Operations really has!
http://www.fixedperformance.com/improvement-potential-calculator/
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