As a sales rep, our day started with a quick twenty minute meeting at 9 am sharp. If you were late you missed the meeting and had a talk with the manager later.    

The F&I manager started off by thanking everyone for a good job and doing all the paper work correctly. If he needed any thing he would say it and we would do it. This took about two minutes.

The used car manager was next. He told us we are doing great . He told us what was new and what was wholesaled. He asked us if any car had any problems he should know about. He wrote them down and took care of them right away. Any car that was getting close to sixty days, he would put some kind of bonus on and he wished us luck. If he could help or we had any problems, "Come see me"  were his words.                                                                                                    

The new car manager was next and asked us "What did you do to sell that car (the last one you sold)?"  "How did we get that big gross? "What did you do to sell three cars in one day?"  He was always positive. He asked who sold a car from appointments and who has some appointments today.We then had a sales rep do five minutes of training on something. This was planned ahead so everyone knew to study.     

Fun time. The biggest gross of the week got twenty bucks and it was on the eraser board and we talked about it every day for a few seconds. We had dice rolls for any thing at a dollar a point - biggest gross of the day, smallest gross, someone who had a tough sale and didn't sell it but gave 100% and so on.

The GM carried a deck of cards. Every time he saw someone doing something or helping someone, that person got to pick a card. He marked it on a sheet of paper he had with him. Everyone had their cards marked on the board in the conference room. The winner at the end of the week got a free lunch.  We had balloons blown up to about four inches that we threw darts at. Inside were the prizes - shirt, tie, belt, pay one dollar and so on.                  

We had a lot of things going on all the time besides our bigger bonuses. Those were always paid on the increase of each sales reps. Just seemed like you always had a chance to be rewarded and be a winner. Wasn't how much we got, it was doing the right thing and getting a little something extra for it.  I believe this helped us to be the number one Toyota dealer in all Mid Atlantic region for many years.  It's not how much you give it's how many times you give it.

Where has all the fun gone?