Michael Del Priore's Likes

April 2020

Why Face-to-Face Conversations are More Important than Ever

By nature, humans are social creatures. Need more proof? One…

Blog Why Face-to-Face Conversations are More Important than Ever 1 Like How the Speed of Information Can Make or Break the Customer Experience

Your dealership likely spends a lot of money each month for internet leads. Are you responding to each lead within minutes? If not, you’re throwing money away.

Fast responses win…

Blog How the Speed of Information Can Make or Break the Customer Experience 1 Like

March 2020

Why You Don’t Really Need to Acquire New Leads

We all know new leads are important and you always want to keep that pipeline full. But attracting new customers is expensive, and making more money while spending less is something that every…

Blog Why You Don’t Really Need to Acquire New Leads 4 Likes

September 2019

Is it Time to Take a New Look at Facebook Ads?

Over the years, Google has firmly established itself as the…

Blog Is it Time to Take a New Look at Facebook Ads? 2 Likes

February 2019

Four Reasons Why BDCs Fail and How to Improve Them NOW

Dealerships are always struggling with the decision on…

Blog Four Reasons Why BDCs Fail and How to Improve Them NOW 1 Like

August 2018

Are You Selling Cars or Acquiring Customers?

Most dealers know how many cars they sell on a weekly, monthly and annual…

Blog Are You Selling Cars or Acquiring Customers? 1 Like

July 2018

How to monitor customer service

Have you ever noticed that a single interaction between your customer…

Blog How to monitor customer service 1 Like

March 2018

Overcoming Trade-In Objections On The Phone

video Overcoming Trade-In Objections On The Phone 3 Likes

October 2017

Car Buyers Prefer Texting Over Phone Calls for Dealer Communication, According to a Myth-Busting Report from PERQ

Based on the behavior of thousands of consumers on dealership websites, PERQ’s Car Buyer Insights Report upends preconceived assumptions, including finding that the…

Blog Car Buyers Prefer Texting Over Phone Calls for Dealer Communication, According to a Myth-Busting Report from PERQ 1 Like

July 2017

5 Reasons your Follow-up Process Sucks and How to Fix It

Blog 5 Reasons your Follow-up Process Sucks and How to Fix It 5 Likes

June 2017

Sales Basics That Never Go Out Of Style

I was fortunate enough to work in a top-100 new car dealership from the very first day of green-pea training. I was a…

Blog Sales Basics That Never Go Out Of Style 4 Likes

May 2017

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA…

Blog The Customer’s Time is not yours so Stop Thinking it is! 2 Likes

October 2016

Excellent Service…I Promise!

Customer service surveys are becoming more…

Blog Excellent Service…I Promise! 3 Likes

September 2016

My New Car Buying Experience

The glaring mistakes of a well-intentioned…

Blog My New Car Buying Experience 9 Likes

March 2016

Secrets of The Best Automotive Sales Consultants !

Successful sales consultants in the automobile industry do the following:

1. They plan their day the…

Blog Secrets of The Best Automotive Sales Consultants ! 55 Likes

January 2016

Monday Morning Sales Meeting with David Lewis

video Monday Morning Sales Meeting with David Lewis 2 Likes

December 2015

How to Reduce Employee Turnover

In the 2015 NADA Workforce Study, one of the most shocking statistics to me…

Blog How to Reduce Employee Turnover 2 Likes Why Live Chat and Responsive Websites Will Grow Your Engagement

The automotive industry has seen an influx in sales stemming from…

Blog Why Live Chat and Responsive Websites Will Grow Your Engagement 1 Like The Follow-Up

It happens every day. You sit in your morning meetings and you review the…

Blog The Follow-Up 4 Likes Dealers! Get Serious about Buying Directly from the Consumer

Ever wonder why CarMax is the largest seller of pre-owned…

Blog Dealers! Get Serious about Buying Directly from the Consumer 4 Likes

November 2015

Underpromise and Overdeliver: How to Increase Customer Satisfaction in Auto Sales

In order to be successful in today’s extremely competitive…

Blog Underpromise and Overdeliver: How to Increase Customer Satisfaction in Auto Sales 2 Likes

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