Michael Del Priore's Likes

May 2017

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA…

Blog The Customer’s Time is not yours so Stop Thinking it is! 2 Likes

October 2016

Excellent Service…I Promise!

Customer service surveys are becoming more…

Blog Excellent Service…I Promise! 3 Likes

September 2016

My New Car Buying Experience

The glaring mistakes of a well-intentioned…

Blog My New Car Buying Experience 9 Likes

March 2016

Secrets of The Best Automotive Sales Consultants !

Successful sales consultants in the automobile industry do the following:

1. They plan their day the…

Blog Secrets of The Best Automotive Sales Consultants ! 55 Likes

January 2016

Monday Morning Sales Meeting with David Lewis

video Monday Morning Sales Meeting with David Lewis 2 Likes

December 2015

How to Reduce Employee Turnover

In the 2015 NADA Workforce Study, one of the most shocking statistics to me…

Blog How to Reduce Employee Turnover 2 Likes Why Live Chat and Responsive Websites Will Grow Your Engagement

The automotive industry has seen an influx in sales stemming from…

Blog Why Live Chat and Responsive Websites Will Grow Your Engagement 1 Like The Follow-Up

It happens every day. You sit in your morning meetings and you review the…

Blog The Follow-Up 4 Likes Dealers! Get Serious about Buying Directly from the Consumer

Ever wonder why CarMax is the largest seller of pre-owned…

Blog Dealers! Get Serious about Buying Directly from the Consumer 4 Likes

November 2015

Underpromise and Overdeliver: How to Increase Customer Satisfaction in Auto Sales

In order to be successful in today’s extremely competitive…

Blog Underpromise and Overdeliver: How to Increase Customer Satisfaction in Auto Sales 2 Likes A True Vehicle Experience...

Driving home from the airport late last Thursday night, I switched on some good old’ talk back radio to keep me awake on for the journey… Bad idea most of the time…! But this night, a motor…

Blog A True Vehicle Experience... 2 Likes

June 2015

Is the Internet An Enemy To Car Dealerships?

A 2014 study by Autotrader showed that consumers are visiting fewer dealers in…

Blog Is the Internet An Enemy To Car Dealerships? 2 Likes The Five Rules For Change

How do you see…

Blog The Five Rules For Change 2 Likes Your Reputation Your Success

According to Wikipedia* Reputation Management is the influencing and/or control of an individual's or…

Blog Your Reputation Your Success 3 Likes Ten Tips for Improving Your Sales Presentation

Making a strong sales presentation is crucial to closing more sales. Here are 10 tips to help you improve yours:

1. Acknowledge your customer’s requests and…

Blog Ten Tips for Improving Your Sales Presentation 3 Likes Close out Weekend- Sell urgency!

Subject: Close out week end

Close out week end- OUR TIME TO SHINE!!!

Let's Sell urgency - and teach our associates the same. The end of the month…

Blog Close out Weekend- Sell urgency! 1 Like

May 2015

Is It OK if I Walk Around by Myself?

This obstacle usually comes from Customers during the…

Blog Is It OK if I Walk Around by Myself? 5 Likes

April 2015

The Three Car Dealership Biases to Making a Change in Culture

Training and consulting with America’s car dealers is both fun and…

Blog The Three Car Dealership Biases to Making a Change in Culture 7 Likes Think Twice Before Going Under The Knife

Think Twice Before Going Under the Knife

By: Alan Ram

Let me say at the outset; I love BDCs. Like anything else though, there are…

Blog Think Twice Before Going Under The Knife 10 Likes Eliana Raggio

Member Eliana Raggio 3 Likes

February 2015

The Most Important Meet and Greet

There is a big opportunity that most dealerships are not taking advantage of on a daily basis. Buying a car is a huge investment. On average it is the 2nd biggest investment in your…