Michael Del Priore's Likes

September 2019

Is it Time to Take a New Look at Facebook Ads?

Over the years, Google has firmly established itself as the…

Blog Is it Time to Take a New Look at Facebook Ads? 2 Likes

February 2019

Four Reasons Why BDCs Fail and How to Improve Them NOW

Dealerships are always struggling with the decision on…

Blog Four Reasons Why BDCs Fail and How to Improve Them NOW 1 Like

August 2018

Are You Selling Cars or Acquiring Customers?

Most dealers know how many cars they sell on a weekly, monthly and annual…

Blog Are You Selling Cars or Acquiring Customers? 1 Like

July 2018

How to monitor customer service

Have you ever noticed that a single interaction between your customer…

Blog How to monitor customer service 1 Like

March 2018

Overcoming Trade-In Objections On The Phone

video Overcoming Trade-In Objections On The Phone 3 Likes

October 2017

Car Buyers Prefer Texting Over Phone Calls for Dealer Communication, According to a Myth-Busting Report from PERQ

Based on the behavior of thousands of consumers on dealership websites, PERQ’s Car Buyer Insights Report upends preconceived assumptions, including finding that the…

Blog Car Buyers Prefer Texting Over Phone Calls for Dealer Communication, According to a Myth-Busting Report from PERQ 1 Like

July 2017

5 Reasons your Follow-up Process Sucks and How to Fix It

Blog 5 Reasons your Follow-up Process Sucks and How to Fix It 5 Likes

June 2017

Sales Basics That Never Go Out Of Style

I was fortunate enough to work in a top-100 new car dealership from the very first day of green-pea training. I was a…

Blog Sales Basics That Never Go Out Of Style 4 Likes

May 2017

The Customer’s Time is not yours so Stop Thinking it is!

Some dealership personnel tend to do things that really boil down to just CYA…

Blog The Customer’s Time is not yours so Stop Thinking it is! 2 Likes

October 2016

Excellent Service…I Promise!

Customer service surveys are becoming more…

Blog Excellent Service…I Promise! 3 Likes

September 2016

My New Car Buying Experience

The glaring mistakes of a well-intentioned…

Blog My New Car Buying Experience 9 Likes

March 2016

Secrets of The Best Automotive Sales Consultants !

Successful sales consultants in the automobile industry do the following:

1. They plan their day the…

Blog Secrets of The Best Automotive Sales Consultants ! 55 Likes

January 2016

Monday Morning Sales Meeting with David Lewis

video Monday Morning Sales Meeting with David Lewis 2 Likes

December 2015

How to Reduce Employee Turnover

In the 2015 NADA Workforce Study, one of the most shocking statistics to me…

Blog How to Reduce Employee Turnover 2 Likes Why Live Chat and Responsive Websites Will Grow Your Engagement

The automotive industry has seen an influx in sales stemming from…

Blog Why Live Chat and Responsive Websites Will Grow Your Engagement 1 Like The Follow-Up

It happens every day. You sit in your morning meetings and you review the…

Blog The Follow-Up 4 Likes Dealers! Get Serious about Buying Directly from the Consumer

Ever wonder why CarMax is the largest seller of pre-owned…

Blog Dealers! Get Serious about Buying Directly from the Consumer 4 Likes

November 2015

Underpromise and Overdeliver: How to Increase Customer Satisfaction in Auto Sales

In order to be successful in today’s extremely competitive…

Blog Underpromise and Overdeliver: How to Increase Customer Satisfaction in Auto Sales 2 Likes A True Vehicle Experience...

Driving home from the airport late last Thursday night, I switched on some good old’ talk back radio to keep me awake on for the journey… Bad idea most of the time…! But this night, a motor…

Blog A True Vehicle Experience... 2 Likes

June 2015

Is the Internet An Enemy To Car Dealerships?

A 2014 study by Autotrader showed that consumers are visiting fewer dealers in…

Blog Is the Internet An Enemy To Car Dealerships? 2 Likes The Five Rules For Change