Pat Kirley's Likes

December 2018

The Growing Used Vehicle Market May Be Great for Consumers

According to a r…

Blog The Growing Used Vehicle Market May Be Great for Consumers 2 Likes

May 2017

Female Customers in Sales or Service

A brand-new survey just completed by…

Blog Female Customers in Sales or Service 7 Likes

June 2016

Auction versus Retail - by David Lewis

video Auction versus Retail - by David Lewis 2 Likes

April 2016

The Auto Industry Needs a New Type of Sales Manager

Planning for Tomorrow, Today

I apologize in advance, as this column is going to upset a number of sales managers.

The biggest challenge most…

Blog The Auto Industry Needs a New Type of Sales Manager 8 Likes

March 2016

Is Duplicitous Pricing Good Business?

In a transparent, information-rich world where showrooming is commonplace, a pricing tactic used by many retailers seems strangely shortsighted. For lack of a better term, let’s call this…

Blog Is Duplicitous Pricing Good Business? 4 Likes

September 2015

Glengarry Glen Gross

Glengarry Glen Gross

By: Alan Ram

Who remembers that…

Blog Glengarry Glen Gross 4 Likes

June 2015

Winners vs. Losers: Winners Say - If it is to be, it is up to me

…

Blog Winners vs. Losers: Winners Say - If it is to be, it is up to me 3 Likes Employees Can’t Love Products They Can’t Try…

video Employees Can’t Love Products They Can’t Try… 4 Likes

August 2014

YOU DON'T HAVE TO BE A PSYCHIC

You don’t have to be a psychic to predict the future. We know with absolute certainty what’s going to happen with virtually every customer we encounter. We know what their concerns…

Blog YOU DON'T HAVE TO BE A PSYCHIC 2 Likes

May 2014

They're Wasting My Time!

If you've spent more than 5 minutes in sales, then you've likely…

Blog They're Wasting My Time! 6 Likes

August 2013

Are You A Dinosaur?

Do you really know your business? To know your business you must know all the operating metrics as well the core of your business model. Business is part art and part science. Knowing the…

Blog Are You A Dinosaur? 6 Likes

July 2013

A Little Bit Goes A Long Way

The new 50^th anniversary Lamborghini Veneno carries a price tag of $3.9 million, making it one of the most expensive cars ever produced. It sits on a $400,000…

Blog A Little Bit Goes A Long Way 3 Likes Don't Bring Me Down

When customers walk into your store,…

Blog Don't Bring Me Down 1 Like

June 2013

Are Your Desking Practices Putting Your Dealership At Risk?

Despite NADA’s landmark victory in getting most auto dealers…

Blog Are Your Desking Practices Putting Your Dealership At Risk? 7 Likes PRE-OWNED MANAGER NEEDED We are currently seeking a pre-owned manager with the skills to properly manage inventory and work with salespeople to help them grow. This opportunity is for the Faulkner-Ciocca organization in Quak… Discussion PRE-OWNED MANAGER NEEDED 2 Likes Automotive Sales Training - Stop Being a Loser and Be a Leader

In my 30 years in the business, I have never seen such a lack of civility, leadership and professionalism in the automotive industry. You can find managers anywhere, but developing…

Blog Automotive Sales Training - Stop Being a Loser and Be a Leader 11 Likes Dan Pink: The puzzle of motivation

video Dan Pink: The puzzle of motivation 6 Likes

May 2013

Automotive CRM: Differentiate Your Processes

The automotive industry is always evolving and with that…

Blog Automotive CRM: Differentiate Your Processes 4 Likes Automotive Sales Training - Success or Failure?

There are 24 hours and a total of 1,440 minutes in every day. Successful people just seem to get a lot more done in a day than unsuccessful people. The main reason is successful people…

Blog Automotive Sales Training - Success or Failure? 7 Likes Automotive Sales Training - People Buy From People

As a sales professional, it can be an eye-opening experience when you…

Blog Automotive Sales Training - People Buy From People 8 Likes DealerTalk: Understanding why people buy cars

Understanding the “why buy” motivations in potential buyers can have a major…