Pat Kirley's Likes
October 2012
- Call 3 of your favorite customer.
- Call 3 customers that gave you high marks on your customer satisfaction survey.
- Find 3 co-workers.
These are some things…
Blog How to Turn a Bad Mood Into a Good Mood 4 Likes Are You INTERESTED or COMMITTED?In my 25+ years in the automotive dealership training and consulting arena, I have been exposed to numerous dealership executives, department managers, and sales and service personnel who felt the…
Blog From the NCM Institute Blog: Work Smarter, Not Harder in Your Auto Dealership! 9 Likes A Message from Stan Sher To Get Inspired Through Excitement Blog A Message from Stan Sher To Get Inspired Through Excitement 3 Likes Regarding the Trend Towards "Super Vendors"
This is as much a question that I would love answered as it is a personal opinion that I'm posting on my own behalf. News of yesterday's…
September 2012
On January 15th1928 my father, Edward…
Blog Being An Absent Leader Is Much Like Being An Absent Father 17 Likes Many People Don't Buy What We Do But WHY We Do It!
When we surround ourselves with people who believe what we believe, CUSTOMER LOYALITY and TRUST EMERGES!…
Blog Many People Don't Buy What We Do But WHY We Do It! 1 LikeAugust 2012
All too often I see dealers (and just about everyone else) posting images multiple times in the same day using a…
Blog Mix Up Your Facebook Posting Tools 7 Likes "Stop believing your customers! You're too nice!"I want to touch on something I'm starting to see in my dealership.…
Blog "Stop believing your customers! You're too nice!" 12 Likes It’s Time To Learn How To Hit For DistanceWhether you are teeing off on the way to a 300+ yard drive or you hit a baseball deep to center field 420 feet. It took seeing where the ball will go before even swinging, it took practice in…
Blog It’s Time To Learn How To Hit For Distance 4 LikesJuly 2012
To many times the same person talks 90 % of the time . Sales reps say the meetings are to long , little training or good info , more of a bitch session , and they are negative .
Meetings…
Blog What does it take to have a good morning meeting ? 8 Likes Trade-In "The Secret To The Sale"As I travel and talk with managers and dealers I am frequently asked to review and analyze different dealerships sales map's or…
Blog Trade-In "The Secret To The Sale" 4 Likes Is Your Dealership Full of Minor Leaguers or All-StarsI was just recently out shopping at a big box retailer looking to get my wife a new tablet. When I asked the clerk the question, can you tell me the main difference between the two different…
Blog Is Your Dealership Full of Minor Leaguers or All-Stars 2 Likes Don't Throw In The Towel! Check Your E.A.R. For A Better YearAristotle wrote, “We are what we repeatedly do, excellence…
Blog Don't Throw In The Towel! Check Your E.A.R. For A Better Year 6 Likes NCM wants to know: Where Has All the Automotive Sales Talent Gone?Rarely do we come across a dealer today who claims to have a sufficient number of vehicle sales personnel. When adding the word “quality” to “vehicle sales personnel,” the dealers’ claims of…
Blog NCM wants to know: Where Has All the Automotive Sales Talent Gone? 7 LikesJune 2012
Do you remember as a child being asked what you wanted to be…
Blog Break Out Not Even 8 Likes ipod - iphone - ipad We're Missing an IAll this technology is becoming very popular around and among dealers. Sales people can pull up apps and show customers all the details about a particular car in stock. Customers can shop…
Blog ipod - iphone - ipad We're Missing an I 3 Likes There are big changes coming in the Automotive Retail Space......Good afternoon Dealer Elite Members
Change is one of the only constants in the universe. The automotive world as…
Blog There are big changes coming in the Automotive Retail Space...... 13 Likes
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