Showing up today matters. …

"I'm just looking, I won't be buying today." "I need to compare your vehicle with a competitors model and then shop around" .."I'm not an impulse shopper".."I…

The most important process COACHING

More Important than the latest greatest technology, the right…

Imagine a customer that is in for a routine oil change at your dealership. As…

Maybe you think you're disciplined...

We all think we know what clients want but do we really? Recently a good friend and client shared some interesting research regarding our service customer’s…

I recently read an article written by Jeremy Cato, a multi-award-winning journalist and senior writer for the Globe and Mail. Twice, he was named the automotive journalist of the year. His…

I had the luxury of being able to watch a rookie sales manager T.O. his first customer and it reminded me of a few things I've learned along the way.



He was our top salesperson for a few…

For dealers, productivity is a key element in our quest for profitability.  Dealers expend unlimited resources on vendors who guarantee increased productivity.  Whether purchasing the newest…

This…

There are many conferences and I have been blessed to be a part of some of them lately.  My take on Advertising is quite a bit different than most.  And so, ironically, I became involved in a…

I'm a big fan of collaboration. Always have been and always will be.…

When’s the last time you got into a fight? If you work in the…

Collaboration not confrontation

The day starts with an offer…

There seems to be a lot of confusion in our industry about when to…

The year is coming to a close and the used car business has had two of its best years. Dealers who want to continue to reap the benefits of this trend in 2013 are developing sales and marketing…

The traditional dealership is dead but some have not had their funeral yet. It seems as though as much as some things change in the auto industry, as many things stay the same. Every week our…