(This is part 1 in a series)



Recently a student asked me…

1.Do or do not. There is no try.

2.Do the right thing when no one is looking

3.Treat every client, co-worker, and vendor as if it was your grandmother

4.Increase your 10 foot…

You are driving along in your car on a wild, stormy night. You pass by a bus stop, and you see three people waiting for the bus:

1. An old lady who looks as if she is about to die.

2.…

Industry Leaders,

    What would you think if I told you there was a “brand new” way to sell cars, and make customers happy...

It goes like this –

  When customers…

Life inside the dealership is an experience only those who have been there can appreciate. Whether you are in sales or service, each department carries its own unique challenges. Let’s face it,…