Bill Gasson's Likes
August 2012
We all know it's impossible to make every customer happy. There are often confusions in the automotive industry that…
Blog Any Customer Complaint Can Go Viral 7 LikesJuly 2012
Wow, that’s a lot of acronyms, but you know what they all mean, right? Following are four 
recommendations from…
“Point the Thumb and Not the Finger”
What does all this…
Blog Point the Thumb, Not the Finger, The Power of Responsibility 6 Likes People Chess! There’s a real human talent in arranging the right pressures (positive and…
I often have discussions with employers about their dissatisfaction with certain members of their team. How can so many prospective employees that seem like good hires…
Blog 3 Ways to Over Ride Your Gut Check When Hiring 3 Likes Are Your Automotive Dealership's Employees Really Engaged?I recently had the privilege of teaching our first NCMi class that is totally focused on leadership in automotive dealerships. We began this 1½-day class talking about “employee engagement,” and…
Blog Are Your Automotive Dealership's Employees Really Engaged? 5 Likes Don't Throw In The Towel! Check Your E.A.R. For A Better YearAristotle wrote, “We are what we repeatedly do, excellence…
Blog Don't Throw In The Towel! Check Your E.A.R. For A Better Year 6 Likes How to Create a "Truly Great" Customer "Experience" at your Dealership today!Hello Dealer Elite Members,
First of all I am sorry I have not been more active this week. I have been burning the candle at both ends lately and it has been catching up to me. I…
Blog How to Create a "Truly Great" Customer "Experience" at your Dealership today! 2 Likes Break Out Not EvenDo you remember as a child being asked what you wanted to be…
Blog Break Out Not Even 8 Likes 7 Questions You Must Ask Your Dealerships St… When Finding The Right Dealership Services Provider Don’t Forget To Ask These Questions. Picking the right company for your business is serious business. When dealerships look to outsource some of… Discussion 7 Questions You Must Ask Your Dealerships St… 10 LikesJune 2012
When I was teaching the Sonic Dealer Academy from 2001 through 2008, my co-instructor, Steve Hallock, became famous for asking each class why they thought we spend so much time talking about the…
Blog Did You Ever Look at Your Service Gross Potential THIS Way? From the NCM Institute Blog 4 Likes Grasshopper PieA traveling salesman had come to the end of a long day and was very hungry. He had not made many sales and was feeling a little frustrated with his results. He decided to stop and get something to…
Blog Grasshopper Pie 4 Likes Can Your Digital Marketing Agency Serve Two Masters?I was brought into a discussion today with a dealer who is…
Blog Can Your Digital Marketing Agency Serve Two Masters? 2 Likes Adam Barish
The truth is, selling cars and becoming a…
Blog Building a Business in a Business! 8 Likes I Am Woman - PAY ATTENTION!Let’s talk about the processes, the Playbook’s and All the ABC’s to closing, they all include how to identify and adjust to the natural tendencies of the three main personality profiles within in…
Blog Test Drive Secrets............... 3 Likes Want to Own a Piece of AutoTrader? Here's Your ChanceLast night, AutoTrader filed registration papers with the Securities Exchange Commission to go public. The IPO is slated to start at around $300 million, and will be used to pay off debts,…
Blog Want to Own a Piece of AutoTrader? Here's Your Chance 5 Likes New vs. Used
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