Al Mosher's Likes
March 2014
I can't stress enough the value and importance of phone training. While I realize as you read this, your focus may be on digital advertising, social media and all the newer forms of media...the…
Blog From Trainer back to the Dealership World 3 LikesFebruary 2014
January 2014
I recently read an article written by Jeremy Cato, a multi-award-winning journalist and senior writer for the Globe and Mail. Twice, he was named the automotive journalist of the year. His…
Blog A Message to Dealers: Changing the Industry Culture 9 Likes The Social Media ResolutionLet’s keep this one short and sweet. If you run a business, you fall…
Blog The Social Media Resolution 2 LikesNovember 2013
First, let’s clear up a big misconception. Nobody can motivate you but you.…
There have been and always will be right and wrong ways to go about…
Blog The Dos and Don'ts of Facebook Marketing 3 Likes Your Sales Process is Wrong.......Dead Wrong Most companies are using a sales process that dates back several decades.…
It's that time of year, again. We're going to eat a lot of…
Blog A Hodgepodge of Predictions and Stats for Marketing in 2014 2 Likes Auto/Mate Named One of the “Best Places to Work” Four Years Running by the Albany Business ReviewALBANY, N.Y. – November 4th 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it was named one of the 2013 “Best Places to…
Blog Auto/Mate Named One of the “Best Places to Work” Four Years Running by the Albany Business Review 1 Like Sometimes Loyal Customers Come In Small Packages There are countless articles on how hard it is to create a truly loyal…
Once upon a time there were two men who lived in the same forest and decided…
Satisfy Me!
It’s what every customer wants, to be satisfied! The point became very evident to me one day during a recent business trip.
On my way to visit a client,…
Blog Satisfy Me! 4 Likes Don't Throw The Baby Out With The BathwaterNo one likes to wash clothes, take a bath (don’t laugh some people…
Blog Don't Throw The Baby Out With The Bathwater 4 LikesOctober 2013
Sir Edmund Hillary was the first man to climb Mount Everest. On May 29, 1953 he scaled the highest mountain then known to man-29,000 feet straight up. He was…
Blog On Attitude 3 Likes A Note to Automotive Vendors (and dealers) R… I wish that this was going to be a story about baseball. I really do. Unfortunately, it's a story about education and the art of the sales pitch as it pertains to vendors on the various automotive n… Discussion A Note to Automotive Vendors (and dealers) R… 5 Likes Bad Company Ruins Good Habits! Important Key To Succeed in the Dealership...Aristotle said, "You are what you… |
The Ritz-Carlton hotel chain has an exciting customer service…
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