One of the keys to being a true dealership partner amongst a…

A couple of hours ago, I made note of a photo that Brian Pasch posted of empty shelves at his local grocery…

I've Gotta Be Me

Whether I’m right or whether I’m wrong

Whether I find a place in this world or never belong

I gotta be me, I’ve gotta be…

I recently had the opportunity to visit the Mayo Clinic as a patient after waiting 3 months for my appointment. Now they don't just take anyone and you can't just walk in the front door to be…

When I lived in Okinawa, Japan for four years I learned a significant…

That question often depends on who you ask.  Salespeople will talk about the dealer up the street or across town who is absolutely giving the cars away.  F&I will talk about lenders who…

I recently visited 2 different dealerships where I noticed that all of their…

The following article is authored by, and reprinted with permission of, Kenneth Shilson, founder and president of the National Alliance of Buy Here, Pay Here Dealers.  …

You are driving along in your car on a wild, stormy night. You pass by a bus stop, and you see three people waiting for the bus:

1. An old lady who looks as if she is about to die.

2.…

As the TrueCar debate rages on, one thing is certain: there is going to be increased scrutiny on auto sales practices by a number of state regulatory agencies. While TrueCar has a number of…

Even trainers have days when the message is not about how to sell a car or increase gross.  There are plenty of things much more important than that.  While the passion for training is what drives…

"Outraged - How Detroit and the Wall Street Car Czars Killed The American Dream" is now available on Amazon, Barnes & Noble and on Kindle(links below). For more information,…

Last week I was busy leading a class of new salespeople through our 21st Century Sales Program(c) and as with all of my classes, one or two students always emerge as leaders but, not always the…

What does it take to lead in today’s world??…

Did you know….

• The average gross profit as a percentage of sales for Dealer Controlled Financing dealers (BHPH, LHPH & RTO) is…