David T. Gould's Likes

May 2014

Why Employee Retention in Service Is More Important Than Ever

A recent…

Blog Why Employee Retention in Service Is More Important Than Ever 2 Likes

September 2012

Larry Barditch

Member Larry Barditch 2 Likes

July 2012

Kurtis Smith

Member Kurtis Smith 6 Likes The Ultimate Training Program for Becoming a…

video The Ultimate Training Program for Becoming a… 4 Likes

June 2012

Off Hours Automotive BDC Follow UP

video Off Hours Automotive BDC Follow UP 4 Likes

May 2012

GM Pulls from Facebook – Why You Shouldn’t

Check out this great …

Blog GM Pulls from Facebook – Why You Shouldn’t 1 Like Transparency is Not a Dirty Word

Blog Transparency is Not a Dirty Word 7 Likes Business Intelligence and Your Customers

Your dealership has been in business since the '60s and has always gotten a fair amount of repeat business. Mostly customers who want to get out of lease because they are over miles or customers…

Blog Business Intelligence and Your Customers 3 Likes Sean V. Bradley Elaborates on His May 2012 AutoSuccess Article "Fire Your Internet Sales Director"

Blog Sean V. Bradley Elaborates on His May 2012 AutoSuccess Article "Fire Your Internet Sales Director" 1 Like From the NCM Institute Blog: Use One-on-One Meetings to Manage Employee Expectations

A few weeks ago, we published an article titled “Clear Expectations Set the Standard for Dealership Excellence.” In that discussion, I talked mostly about setting expectations. Today I’ll…

Blog From the NCM Institute Blog: Use One-on-One Meetings to Manage Employee Expectations 4 Likes Mark Rodriguez with Brian Daly at Bay Ridge…

video Mark Rodriguez with Brian Daly at Bay Ridge… 2 Likes

April 2012

2010 POLLS & SURVEYS People have been calling dE the "facebook of the auto industry" lately. Would you like to see dE work more like facebook, or keep it the same?(surveys) Will you be open for Labor Day?(surveys) Ho… Page 2010 POLLS & SURVEYS 4 Likes Ideal Characteristics of the Great Achiever

video Ideal Characteristics of the Great Achiever 5 Likes SWITCHING CRMS, NEED RECOMMENDATIONS We are looking at switching CRM's and would like some recommendations from current users. We are currently using Higher Gear and looking at DealerPeak and IMagic. We are a Nissan store selling abou… Discussion SWITCHING CRMS, NEED RECOMMENDATIONS 2 Likes The Psychology Of A T.O.