Keith Shetterly's Likes
May 2013
There has been plenty of controversy about cars.com and other vendors…
Blog Manage Your Inventory Feeds (Cars.com and others) 4 Likes Automotive CRM: Differentiate Your ProcessesThe automotive industry is always evolving and with that…
Blog Automotive CRM: Differentiate Your Processes 4 LikesApril 2013
We are looking for a call center that will call a given group of customers that qualify…
Blog Dealer Looking for a Call Center 7 LikesOctober 2012
Blog Jim Ziegler Wants to know "Is it Time For the Retail Automotive Community to Rise Up and Give CarFax a TrueQuality Thumping?" 13 Likes The Joke About Two Bulls Has A New Punchline… Reposted: The old joke about two bulls on a hill goes something like this. There are two bulls on a hill, an old one and a young one. The young bull says “Hey dad, lets run down the hill and get on… Discussion The Joke About Two Bulls Has A New Punchline… 2 Likes The Value of A Promise Kept
The basic…
In my 25+ years in the automotive dealership training and consulting arena, I have been exposed to numerous dealership executives, department managers, and sales and service personnel who felt the…
Blog From the NCM Institute Blog: Work Smarter, Not Harder in Your Auto Dealership! 9 LikesAugust 2012
When it comes to our data and how it affects our business, how we can and must…
Is It Time To Reevaluate Your Opinion About…
July 2012
I recently had the privilege of teaching our first NCMi class that is totally focused on leadership in automotive dealerships. We began this 1½-day class talking about “employee engagement,” and…
Blog Are Your Automotive Dealership's Employees Really Engaged? 5 LikesJune 2012
A lot of dealerships think they are saving money by taking a good sales rep and making him/her a manager and not training them . The pay plans have shrunk for managers over the past year as well .…
Blog Where have all the good managers gone? 9 Likes Adventures in the Traveling ShowroomThis ongoing story is meant to be a journal of our traveling…
Blog Adventures in the Traveling Showroom 4 LikesApril 2012
You might have the best tools in the…
March 2012
February 2012
The word Jade is a heteronym (a word with the same spelling, yet…
Blog The Jewel Or The Vile? 7 Likes Learn to Love What Women Want!January 2012
I'm proud to announce that the dealership I work at, Woody Butts Chevrolet woodybuttschevy.com , in Cochran, Ga. is doing away with True…
Blog Woody Butts Chevrolet Doing Away With True Car ! 5 Likes Is Jim Ziegler A Conspiracy Theorist In a recent blog post Jim states that the "…
Why Best Buy is Going out of Business...Gradually…
Blog This Forbes article on Best Buy could easily apply to automotive retailing. 3 Likes
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