At the NCM Institute Center for Automotive Retail Excellence, the training that we provide in our …

Back when I first started desking deals, the “seasoned” salespeople would tell me, “Let’s do this deal; we’ll make up the gross on the next one. It’s easier to get iron than customers.” I believe…

1. Manage your stores Online Reputation. In todays market more than ever customers decide if they want to come to your store before you even know it. Get in front of your reviews…

When you read the title to this article, did it make you wince? Did it make you a little angry? For most of you, you have already let your resolutions go to the wayside with empty promises. The…

I recently had an experience at my store about a girl trying to buy a car. She came in to our store and had all the typical defensive walls up.…

Facebook makes us smile, shudder, squeeze into photographs so we can see ourselves online later, fret when no one responds to our witty remarks, snicker over who…

The traditional dealership is dead but some have not had their funeral yet. It seems as though as much as some things change in the auto industry, as many things stay the same. Every week our…

1. You have no sense of…

Here is a tip for increasing your income immediately!



Have you thought about an advertsing plan? I mean really thought about it.

Showing how interested you are in your customer's…

This is as much a question that I would love answered as it is a personal opinion that I'm posting on my own behalf. News of yesterday's…

On January 15^th1928 my father, Edward…