Ask most people to describe a sales person, and likely as not, you'll find yourself deluged by words like…

Are you a master or a student?

Do you know everything that you need to know to pass on your knowledge to others?

Recently, I spent four days on site at a…

The following case is a true case of ignorance and BAU. For years, we have been educating dealers of inherent pitfalls in their current sales processes. So, when I hear stories like this, I take…

I am a small dealer and I can’t afford to hire a consultant!

Too many times I hear that statement from a dealer that sells less than 75 units a month. It puzzles me to think that a dealer…

I'm a big fan of collaboration. Always have been and always will be.…

Attention email composers, bloggers and content writers…

Here are the facts about the impact Obamacare will have on your store and what you can do to start preparing now as well as compliance issues before the law is implemented on January,1,2014.As of…

It's a question that is…

It seems an overwhelming majority of participants on this network are obsessed with social media channels. While I feel they play a role in a good overall marketing…

I had the great…

I recently had the privilege of teaching our first NCMi class that is totally focused on leadership in automotive dealerships. We began this 1½-day class talking about “employee engagement,” and…

Hello to all my dealerElite friends:

We may all think that September is a long way off but it will be here before you know it. I'm sure all dE members would like to invest in our careers by…

Thank You Dealer Elite Members

First of all I would like to thank Dealer Elite Members and others for taking the time to View my last Blog Post, I appreciate it. I was…

Good afternoon Dealer Elite Members

Change is one of the only constants in the universe. The automotive world as…

I was visiting a dealership repair center recently, and while sitting in the…

Although this subject has been at the center of some very insightful debates…

Over the weekend, I was sifting through boxes and boxes of dealership "stuff" in preparation for my presentation at the Automotive Super Conference in June.  I came…

Ben Comen was always welcome to be a member of any sport-as…

Dealers have embraced social media to sell more cars and generate more business in the service drive but most lag in using social media to hire the best employees. The very same things that drive…