It seems an overwhelming majority of participants on this network are obsessed with social media channels. While I feel they play a role in a good overall marketing…

I had the great…

I recently had the privilege of teaching our first NCMi class that is totally focused on leadership in automotive dealerships. We began this 1½-day class talking about “employee engagement,” and…

Hello to all my dealerElite friends:

We may all think that September is a long way off but it will be here before you know it. I'm sure all dE members would like to invest in our careers by…

Thank You Dealer Elite Members

First of all I would like to thank Dealer Elite Members and others for taking the time to View my last Blog Post, I appreciate it. I was…

Good afternoon Dealer Elite Members

Change is one of the only constants in the universe. The automotive world as…

I was visiting a dealership repair center recently, and while sitting in the…

Although this subject has been at the center of some very insightful debates…

Over the weekend, I was sifting through boxes and boxes of dealership "stuff" in preparation for my presentation at the Automotive Super Conference in June.  I came…

Ben Comen was always welcome to be a member of any sport-as…

Dealers have embraced social media to sell more cars and generate more business in the service drive but most lag in using social media to hire the best employees. The very same things that drive…

Digital marketing and technology expert to manage new product development.

Salt Lake City, UT - March 07, 2012 -…

What are you paying attention to? 

In case you are new to Fixed Ops, I'll give you a little clue. We are “results driven.”

There is nothing that we do that is not measured,…

In today’s durable goods market there are two main factors other than…

How many times has your owner or manager announced "Changes are going to be…

Car dealers are…

The notion of a dealership’s employees having ownership of the organizations customer lists or communications is a frightening one. The question of ownership of work product, email and even actual…

As 2012 approaches, we face the usual uncertainty about what will happen to a slate of federal income tax breaks that are scheduled to expire on December 31. If you pay attention to tax…

Another night of being up late...thinking about work, personal life, work...and of course this whole TrueCar debate.  I'm not sure if this it's a good or bad thing that for the past two hours I…

Jim,

I couldn't agree more!!! The business model True Car,Zag and others like them operate under is flawed because the only person that truly wins is them.

Does the…