Jim Radogna's Likes
July 2012
I recently had the privilege of teaching our first NCMi class that is totally focused on leadership in automotive dealerships. We began this 1½-day class talking about “employee engagement,” and…
Blog Are Your Automotive Dealership's Employees Really Engaged? 5 LikesJune 2012
Hello to all my dealerElite friends:
We may all think that September is a long way off but it will be here before you know it. I'm sure all dE members would like to invest in our careers by…
Blog Hello to all my dealerElite friends 6 Likes Thank you Dealer EliteThank You Dealer Elite Members
First of all I would like to thank Dealer Elite Members and others for taking the time to View my last Blog Post, I appreciate it. I was…
Blog How to Change the Automotive Industry Step One....... 4 Likes There are big changes coming in the Automotive Retail Space......Good afternoon Dealer Elite Members
Change is one of the only constants in the universe. The automotive world as…
Blog There are big changes coming in the Automotive Retail Space...... 13 LikesMay 2012
I was visiting a dealership repair center recently, and while sitting in the…
April 2012
Although this subject has been at the center of some very insightful debates…
Over the weekend, I was sifting through boxes and boxes of dealership "stuff" in preparation for my presentation at the Automotive Super Conference in June. I came…
Blog "Make it Count" ... A Look Back at Notes from a 1997 Managers Meeting 8 LikesMarch 2012
Ben Comen was always welcome to be a member of any sport-as…
Blog Being Ben Comen 13 Likes Social HiringDealers have embraced social media to sell more cars and generate more business in the service drive but most lag in using social media to hire the best employees. The very same things that drive…
Blog Social Hiring 7 Likes Eric Miltsch Hired as Director of Product StrategyDigital marketing and technology expert to manage new product development.
Salt Lake City, UT - March 07, 2012 -…
Blog Eric Miltsch Hired as Director of Product Strategy 2 Likes What are you paying attention to?What are you paying attention to?
In case you are new to Fixed Ops, I'll give you a little clue. We are “results driven.”
There is nothing that we do that is not measured,…
Blog What are you paying attention to? 3 Likes Earning Customer Loyalty Through Great Customer ServiceIn today’s durable goods market there are two main factors other than…
Blog Earning Customer Loyalty Through Great Customer Service 13 LikesFebruary 2012
How many times has your owner or manager announced "Changes are going to be…
January 2012
Car dealers are…
The notion of a dealership’s employees having ownership of the organizations customer lists or communications is a frightening one. The question of ownership of work product, email and even actual…
Blog Is Your Customer List Safe from Employee Theft? 4 Likes Tax Increases For 2012? A list of 20 expiring tax breaks.As 2012 approaches, we face the usual uncertainty about what will happen to a slate of federal income tax breaks that are scheduled to expire on December 31. If you pay attention to tax…
Blog Tax Increases For 2012? A list of 20 expiring tax breaks. 2 LikesDecember 2011
Another night of being up late...thinking about work, personal life, work...and of course this whole TrueCar debate. I'm not sure if this it's a good or bad thing that for the past two hours I…
Blog TrueCar Thoughts from Elise Kephart 15 Likes The Anti Zag-True Car Program
Jim,
I couldn't agree more!!! The business model True Car,Zag and others like them operate under is flawed because the only person that truly wins is them.
Does the…
Historically, during the week between…
July 2011
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