Jim Radogna's Likes
April 2012
Over the weekend, I was sifting through boxes and boxes of dealership "stuff" in preparation for my presentation at the Automotive Super Conference in June. I came…
Blog "Make it Count" ... A Look Back at Notes from a 1997 Managers Meeting 8 LikesMarch 2012
Ben Comen was always welcome to be a member of any sport-as…
Blog Being Ben Comen 13 Likes Social HiringDealers have embraced social media to sell more cars and generate more business in the service drive but most lag in using social media to hire the best employees. The very same things that drive…
Blog Social Hiring 7 Likes Eric Miltsch Hired as Director of Product StrategyDigital marketing and technology expert to manage new product development.
Salt Lake City, UT - March 07, 2012 -…
Blog Eric Miltsch Hired as Director of Product Strategy 2 Likes What are you paying attention to?What are you paying attention to?
In case you are new to Fixed Ops, I'll give you a little clue. We are “results driven.”
There is nothing that we do that is not measured,…
Blog What are you paying attention to? 3 Likes Earning Customer Loyalty Through Great Customer ServiceIn today’s durable goods market there are two main factors other than…
Blog Earning Customer Loyalty Through Great Customer Service 13 LikesFebruary 2012
How many times has your owner or manager announced "Changes are going to be…
January 2012
Car dealers are…
The notion of a dealership’s employees having ownership of the organizations customer lists or communications is a frightening one. The question of ownership of work product, email and even actual…
Blog Is Your Customer List Safe from Employee Theft? 4 Likes Tax Increases For 2012? A list of 20 expiring tax breaks.As 2012 approaches, we face the usual uncertainty about what will happen to a slate of federal income tax breaks that are scheduled to expire on December 31. If you pay attention to tax…
Blog Tax Increases For 2012? A list of 20 expiring tax breaks. 2 LikesDecember 2011
Another night of being up late...thinking about work, personal life, work...and of course this whole TrueCar debate. I'm not sure if this it's a good or bad thing that for the past two hours I…
Blog TrueCar Thoughts from Elise Kephart 15 Likes The Anti Zag-True Car Program
Jim,
I couldn't agree more!!! The business model True Car,Zag and others like them operate under is flawed because the only person that truly wins is them.
Does the…
Historically, during the week between…
July 2011
June 2011
The…
Blog Automotive Customer Centricity Summit 2 Likes Success in the car business is simple, but never easy…
Blog Success in the car business is simple, but never easy 7 LikesMay 2011
Understanding the “F” Word
Is it bad to fail? No! (Fail is the “F” word to which I was referring. Get your mind out of the gutter) can any good come from…
Blog Finding a Place for the "F" Word 5 Likes Men are from "Cars"...Women are from "Genius… I must begin by first clarifiying the decision I made to use the word "Genius" in my title referring to women...I know men are very intelligent too; however, in my attempt to use a word that rhymes w… Discussion Men are from "Cars"...Women are from "Genius… 5 Likes Automotive Coaching & Consulting
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