Drive up to a dealership and you will most likely see a lot lizard. Their species is easy to spot. They tend to congregate in front of the dealership, smoking, joking, complaining and waiting to…

Last week I attended NCM’s semi-annual meeting of all its divisional directors, 20 Group moderators, Retail Operations consultants, and NCM Institute faculty members, who, along with our CEO set…

Do you remember as a child being asked what you wanted to be…

Good afternoon Dealer Elite Members

Change is one of the only constants in the universe. The automotive world as…

The largest Redfish caught on record is a massive 94lbs; if…

At my parent’s house my mother has a plaque that reads, “En esta casa canta el gallo pero manda la gallina.”  For my non-Spanish speaking readers, it…

This is the continuation of the mini case study focused on the objectives and challenges of building a process to measure and manage OTDBs in the operating departments of an NCM client dealership…

With the exception of your home security…

Nothing happens without a vision. Nothing gets…

I do not think I can stomach reading another article or blog post of…

Social Media is a growing element in daily life – but what about the…

Exactly NOT what you are…

Minute details can make major differences when it comes to having a…