Mark Odat's Likes
March 2012
Ain't No Forest Without Trees
Member
Tami Chappell
2 Likes
It takes one tree with a purpose to begin a forest; with purpose, one…
Blog Ain't No Forest Without Trees 4 Likes Uh Oh...It just dawned on me...We have to train the Caller too!!
I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI,…
Blog Uh Oh...It just dawned on me...We have to train the Caller too!! 4 Likes Tami ChappellFebruary 2012
Earning Customer Loyalty Through Great Customer Service
In today’s durable goods market there are two main factors other than…
Blog Earning Customer Loyalty Through Great Customer Service 13 Likes
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