Chris Saraceno's Likes
August 2012
Seems whenever whatever company I was working for placed an ad for a service writer, I would get a deluge of resume's, phone calls and people walking in.My first test for them was the application.…
Blog Service Writer Number 1 skill 1 Like From the NCM Institute Blog: Do You Know What You Don't Know?That probably sounds like a funny question, but it’s a very important one to those of us on the NCMi faculty. Many times our instructors have had managers show up for a class, some unwilling, who…
Blog From the NCM Institute Blog: Do You Know What You Don't Know? 1 Like The Secret To Handling A Customer That Says “No!”People generally don’t like hearing the word “no”.
“Is there any milk left in the fridge?” “No.”
“Have you made these copies for me yet?” “No.”
“I can see you really like this…
I don’t…
Blog Take An Up Bus Rider And Turn Them Into An Up Bus Driver 4 Likes A Place for the Truth? The truth is, I think, that …
We all know it's impossible to make every customer happy. There are often confusions in the automotive industry that…
Blog Any Customer Complaint Can Go Viral 7 Likes Tear Down These Walls: 7 Exceptional Strategies to Double Your Customer Count The walls are a physical barrier. The walls also represent a conceptual…
Overview
We often forget the best clients are the sold clients in our CRM's.…
Blog The easiest client to sell to is the one you have already sold 3 Likes Robin Cunnigham When it comes to our data and how it affects our business, how we can and must…
Having looked back over…
THE INTIMIDATION NETWORK ZEROING IN ON CHICK-FIL-A
By James A. Ziegler
Recently I’ve had it up to my eyeballs with the concentrated attack on Chick-Fil-A regarding statements made by…
Blog THE INTIMIDATION NETWORK ZEROING IN ON CHICK-FIL-A By James A. Ziegler 5 Likes Did you ever wonder if the Sales Applicant in front of you would be good at selling Cars at your Dealership? Now you could find out.Did you ever wonder if you would be good at selling cars in today's market Or if the sales applicant in front you has the traits needed to succeed at your dealership ? Now you have an…
Blog Did you ever wonder if the Sales Applicant in front of you would be good at selling Cars at your Dealership? Now you could find out. 7 LikesJuly 2012
As I’ve been connecting with dealers over the past six years I have noticed a trend that few people truly address.
Technology is killing the car business. Your CRM hasn’t made you more…
Blog Your CRM and Advertising aren't helping...just so you know 3 Likes Mathew KoenigSounds redundant, but if you have ever worked for an automotive group, you've probably actually heard those words. Meetings after meetings. The sad thing about it is the meetings usually involve…
Blog "Let's have a meeting to discuss today's meeting" 4 Likes Google Adds Live Chat Engagement In Volkswagen USA Paid Search AdsThe world of paid search is never boring especially when Google has been testing new paid "ad units" for the automotive industry.
I wrote last month about the Google Advisor…
Blog Google Adds Live Chat Engagement In Volkswagen USA Paid Search Ads 2 Likes What does it take to have a good morning meeting ?To many times the same person talks 90 % of the time . Sales reps say the meetings are to long , little training or good info , more of a bitch session , and they are negative .
Meetings…
Blog What does it take to have a good morning meeting ? 8 Likes
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