Chris Saraceno's Likes

June 2012

It Won't Look Up Until You Look Out

As our inboxes become inundated with reports from both manufacturers…

Blog It Won't Look Up Until You Look Out 4 Likes Confirming Commitment

video Confirming Commitment 5 Likes The Six ONLINE Steps On the Road to the Sale

The Internet has infiltrated your classic Road to the Sale—did you know that? …

Blog The Six ONLINE Steps On the Road to the Sale 4 Likes Creating an Automotive Buying Experience that Last a Lifetime

It has already been established that the most exciting time during the sales process is the delivery. A perfect delivery can erase a debauched meet and greet, poor finance service, and the…

Blog Creating an Automotive Buying Experience that Last a Lifetime 5 Likes Schedule Your Priorities, Not Prioritize Your Schedule - Sean V. Bradley

Blog Schedule Your Priorities, Not Prioritize Your Schedule - Sean V. Bradley 1 Like Defining "Work" in Car Sales

I was inspired to write this based on the video that was posted on here,…

Blog Defining "Work" in Car Sales 3 Likes FIAT of Austin Tops 100 Units to Earn Visit by Chrysler Group CEO Sergio Marchionne

Chrysler Group LLC CEO…

Blog FIAT of Austin Tops 100 Units to Earn Visit by Chrysler Group CEO Sergio Marchionne 5 Likes Your Customers are Not that into You! Tips to gain them back!

Do you hate seeing that your customers have unsubscribed from your email list? Do you loathe seeing them “unlike” your fan page. Do you cringe when your customers are no longer your Tweeps? Well,…

Blog Your Customers are Not that into You! Tips to gain them back! 4 Likes New Vehicle Customer Study Reveals Top Sources for Automotive Buying Decisions

One of the most thorough studies of what influences auto buyers was just released this week and the

findings point to the importance of human…

Blog New Vehicle Customer Study Reveals Top Sources for Automotive Buying Decisions 1 Like

May 2012

Ralph Paglia

Member Ralph Paglia 8 Likes Building Trust = Higher Gross W/ Fran Taylor

video Building Trust = Higher Gross W/ Fran Taylor 5 Likes Peanut Butter & Jelly - Service Advisor Trai…

video Peanut Butter & Jelly - Service Advisor Trai… 4 Likes Customer Service Excellence.mov

video Customer Service Excellence.mov 1 Like People say the darnedest things, don't they.

We hear many things in Service.

Stand on any Service Drive on any given…

Blog People say the darnedest things, don't they. 1 Like And WE Make Too Much Money?

I do not think I can stomach reading another article or blog post of…

Blog And WE Make Too Much Money? 12 Likes Menu, Schmenu

A few months ago I asked a shop owner and master technician to review an…

Blog Menu, Schmenu 1 Like 2012 Automotive Special Finance

2012 Automotive Special Finance

Banks are buying again and they are buying deep. Sub Prime Business is back and it is extremely profitable. I work with dealerships all over the country and…

Blog 2012 Automotive Special Finance 3 Likes Tips on using Foursqaure for your Dealership

This past weekend my brother was in town visiting and the moment he walked into any store or bar he exclaimed, “Oh! I gotta check-in on Foursqaure! There might be deals!” According to…

Blog Tips on using Foursqaure for your Dealership 1 Like Who Runs the World? Girls!

At my parent’s house my mother has a plaque that reads, “En esta casa canta el gallo pero manda la gallina.” For my non-Spanish speaking readers, it…

Blog Who Runs the World? Girls! 4 Likes Season, Set, Sear,Serve,Sold!

video Season, Set, Sear,Serve,Sold! 4 Likes Remember When You Bought Your First Car?

My first car which I purchased was a 1977 White 4-Speed Toyota Corolla. It wasn’t the nicest looking vehicle anyone has ever seen. As a matter of fact, it was what people today would call a…