Chris Saraceno's Likes

May 2012

AutoConnections 2012 Conference and Expositi…

event AutoConnections 2012 Conference and Expositi… 8 Likes GM is "Dot Dumb" ...Again

Blog GM is "Dot Dumb" ...Again 2 Likes Safety Inspections Are Good for Profits

It's just common sense that having less accidents and injuries means reductions in work comp insurance costs. Less accidents and injuries also translates to less absences and more productivity in…

Blog Safety Inspections Are Good for Profits 3 Likes Brittany Walker-Cooper

Member Brittany Walker-Cooper 7 Likes Why BDC is the key to "Real Growth" in Car d…

video Why BDC is the key to "Real Growth" in Car d… 1 Like Tia Saraceno Dorsett

Member Tia Saraceno Dorsett 8 Likes How to Prevent Most Injuries at Your Dealers…

video How to Prevent Most Injuries at Your Dealers… 4 Likes Fixed Performance - Service Shop Policy

video Fixed Performance - Service Shop Policy 2 Likes William Robb

Member William Robb 3 Likes Spare a Little Change?

Automotive service and repair is a $215 billion a year industry. Change is…

Blog Spare a Little Change? 3 Likes Garry House

Member Garry House 5 Likes Leaders are made...not born! From NCM

Over the last 15 years, NCM Associates has provided hundreds of educational programs that delivered unparalleled training to thousands of dealers, general managers and department…

Blog Leaders are made...not born! From NCM 2 Likes Turbo Tip #6 Put the "Email Blast" in the Pa…

video Turbo Tip #6 Put the "Email Blast" in the Pa… 3 Likes While They Wait....COMMUNICATE!

I was visiting a dealership repair center recently, and while sitting in the…

Blog While They Wait....COMMUNICATE! 11 Likes Stop Being Selective-Write All Of Your Custo…

video Stop Being Selective-Write All Of Your Custo… 7 Likes David Villa

Member David Villa 7 Likes Rise and shine…Scraps are for losers!

It was…

Blog Rise and shine…Scraps are for losers! 3 Likes Is Your Dealership Performing Service Walk-Arounds?

I personally can't imagine not performing a walk-around. A walk-around is where I start building rapport with my customers and most of all start my upselling. Also, when you have your customer…

Blog Is Your Dealership Performing Service Walk-Arounds? 6 Likes "Stop believing your customers! You're too nice!"

I want to touch on something I'm starting to see in my dealership.…

Blog "Stop believing your customers! You're too nice!" 12 Likes Mastering The Steps To The Sale VS Just Doin…

video Mastering The Steps To The Sale VS Just Doin… 3 Likes The Lost Art of Professionalism