Chris Saraceno's Likes

May 2012

Tia Saraceno Dorsett

Member Tia Saraceno Dorsett 8 Likes How to Prevent Most Injuries at Your Dealers…

video How to Prevent Most Injuries at Your Dealers… 4 Likes Fixed Performance - Service Shop Policy

video Fixed Performance - Service Shop Policy 2 Likes William Robb

Member William Robb 3 Likes Spare a Little Change?

Automotive service and repair is a $215 billion a year industry. Change is…

Blog Spare a Little Change? 3 Likes Garry House

Member Garry House 5 Likes Leaders are made...not born! From NCM

Over the last 15 years, NCM Associates has provided hundreds of educational programs that delivered unparalleled training to thousands of dealers, general managers and department…

Blog Leaders are made...not born! From NCM 2 Likes Turbo Tip #6 Put the "Email Blast" in the Pa…

video Turbo Tip #6 Put the "Email Blast" in the Pa… 3 Likes While They Wait....COMMUNICATE!

I was visiting a dealership repair center recently, and while sitting in the…

Blog While They Wait....COMMUNICATE! 11 Likes Stop Being Selective-Write All Of Your Custo…

video Stop Being Selective-Write All Of Your Custo… 7 Likes David Villa

Member David Villa 7 Likes Rise and shine…Scraps are for losers!

It was…

Blog Rise and shine…Scraps are for losers! 3 Likes Is Your Dealership Performing Service Walk-Arounds?

I personally can't imagine not performing a walk-around. A walk-around is where I start building rapport with my customers and most of all start my upselling. Also, when you have your customer…

Blog Is Your Dealership Performing Service Walk-Arounds? 6 Likes "Stop believing your customers! You're too nice!"

I want to touch on something I'm starting to see in my dealership.…

Blog "Stop believing your customers! You're too nice!" 12 Likes Mastering The Steps To The Sale VS Just Doin…

video Mastering The Steps To The Sale VS Just Doin… 3 Likes The Lost Art of Professionalism

I was just thinking about something…

Blog The Lost Art of Professionalism 16 Likes Check out the last Auto Dealer Live with our guest Mike Myers from Dealer Elite!

Listen to internet radio with…

Blog Check out the last Auto Dealer Live with our guest Mike Myers from Dealer Elite! 4 Likes From the NCM Institute Blog: Use One-on-One Meetings to Manage Employee Expectations

A few weeks ago, we published an article titled “Clear Expectations Set the Standard for Dealership Excellence.” In that discussion, I talked mostly about setting expectations. Today I’ll…

Blog From the NCM Institute Blog: Use One-on-One Meetings to Manage Employee Expectations 4 Likes Sean V. Bradley "On Top of The World" - Automotive Sales is an AMAZING Career... If you make it one!

http://www.automotiveinternetsales.com

Sean V. Bradley "On Top of The World" - Automotive Sales is an AMAZING…

Blog Sean V. Bradley "On Top of The World" - Automotive Sales is an AMAZING Career... If you make it one! 4 Likes Simon Smith

Member Simon Smith 1 Like Do vendors appreciate your business?

I wanted to share a story with you all that happened recently. So many times when working in an industry, we forget to look at the best practices of other industries and how we can apply…