A few weeks ago I wrote about how Google was going to include items from Google+ in their regular search results when users were signed in, calling it…

• Over 80% of lost revenue on repair orders is due to the oldest 10. This program addresses this fact and places them as a target that cannot be ignored. The Target Ten open orders will be on…

(This is part 1 in a series)



Recently a student asked me…

If you have salespeople, that know how to sell, but the…

Sound familiar? I’ve heard this several times during my travels the last few weeks and it didn’t matter what part of the country or what franchises.

I was at a long-time Ford client last…

“It only takes one bug in the potato salad to ruin a picnic,” according to one of the little old ladies I…

One morning I was shaken from my deep sleep by the deep…

"With today's fast paced world, it's time for our service advisors to upgrade as well.  In order to stay current and successful they are going to have to make a small change with their…