May 2012
Season, Set, Sear,Serve,Sold!
video
Season, Set, Sear,Serve,Sold!
4 Likes
"Stop believing your customers! You're too nice!"
I want to touch on something I'm starting to see in my dealership.…
Blog
"Stop believing your customers! You're too nice!"
12 Likes
Why People Don’t Like You – Part 2
Blog
Why People Don’t Like You – Part 2
2 Likes
Automotive Management Minute: Richard Bustil…
video
Automotive Management Minute: Richard Bustil…
5 Likes
April 2012
Elise Kephart "Branding Yourself in the YouT…
video
Elise Kephart "Branding Yourself in the YouT…
2 Likes
There is too much waiting
Don’t you think there is too much waiting going on? I don’t mean the kind of waiting we do for a burger at the local drive thru or waiting for the mail to arrive.
And it’s not the other…
Blog
There is too much waiting
2 Likes
Bobby Compton
Member
Bobby Compton
30 Likes
March 2012
Being Ben Comen
Ben Comen was always welcome to be a member of any sport-as…
Blog
Being Ben Comen
13 Likes
Advice From a 30-Car Guy
Blog
Advice From a 30-Car Guy
12 Likes
Why is the FTC Messing With Dealers?
Since the news broke…
video
$75k OSHA fine for parts grinder safety viol…
2 Likes
What are you paying attention to?
What are you paying attention to?
In case you are new to Fixed Ops, I'll give you a little clue. We are “results driven.”
There is nothing that we do that is not measured,…
Blog
What are you paying attention to?
3 Likes
January 2012
Not sayin' this is happening at your Dealership...
In many Dealerships lack of Profitability in Fixed Operations starts with just 3 processes that are not getting done with every Customer that comes in the door.
Everything starts with…
Blog
Not sayin' this is happening at your Dealership...
2 Likes
August 2011
Hiring X Military
Question to Dealers/Managers...anyone in the car business:All things being equal would you be more inclined to hire a Veteran,Any branch of the military,former Guard or Reservist over anyone else...a…
Discussion
Hiring X Military
5 Likes
How much do you really know about Idle Capit…
So many Dealer Principles know they have tied up capital in their Parts Departments but what to do about it?
Your Parts inventory is just like your Used car inventory. You want it to turn quickl…
Discussion
How much do you really know about Idle Capit…
3 Likes
Sales Performance Training: Managing Superstars
Everyone has worked with Negative Nellie and Cantankerous Craig and seen how they can poison the…
Blog
Sales Performance Training: Managing Superstars
9 Likes
AutoSuccess and DealerELITE
video
AutoSuccess and DealerELITE
13 Likes
July 2011
Great Leaders know it is ALL about the people!!!
Great leaders understand more than anything that it is ALL about the people…..…
Blog
Great Leaders know it is ALL about the people!!!
8 Likes
Fixing by Feeling Your Way
In a previous blog, I told a story about my father being deaf and how this becomes a superpower for him in…
Blog
Fixing by Feeling Your Way
9 Likes
March 2011
The 7 Measurables and the Financial Statement
There are 7 Measurable and Improvable Key Performance Indicators that every Fixed Operations Director/Service Manager needs to be aware of.
They are RO Count, HPRO, Labor Gross Margin,…
Blog
The 7 Measurables and the Financial Statement
4 Likes
