July 2011
Fixing by Feeling Your Way
In a previous blog, I told a story about my father being deaf and how this becomes a superpower for him in…
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Fixing by Feeling Your Way
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March 2011
The 7 Measurables and the Financial Statement
There are 7 Measurable and Improvable Key Performance Indicators that every Fixed Operations Director/Service Manager needs to be aware of.
They are RO Count, HPRO, Labor Gross Margin,…
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The 7 Measurables and the Financial Statement
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