Unfair and Deceptive Acts and Practices…
Steve Stauning's Likes
April 2016
Overcoming Objections: Not ready to buy...
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Overcoming Objections: Not ready to buy...
1 Like
Overcoming Objections: Is That Your Best Pri…
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Overcoming Objections: Is That Your Best Pri…
2 Likes
video
Overcoming Objections: Not ready to buy...
1 Like
Overcoming Objections: Is That Your Best Pri…
video
Overcoming Objections: Is That Your Best Pri…
2 Likes
March 2016
20 Things Dealers May Not Know About Unfair and Deceptive Acts and Practices Statutes – But Probably Should
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20 Things Dealers May Not Know About Unfair and Deceptive Acts and Practices Statutes – But Probably Should
4 Likes
The 3 Best Ways to Recruit Top Talent: By Chris Saraceno
As many Business owners and recruiters have found as they aim for hiring talent that contributes on a high level to their business, it is not often as simple as posting an ad and reviewing…
In a transparent, information-rich world where showrooming is commonplace, a pricing tactic used by many retailers seems strangely shortsighted. For lack of a better term, let’s call this…
Blog Is Duplicitous Pricing Good Business? 4 Likes Don’t Let Poor CSI Make You Afraid of Recall Customers Automotive recalls present an opportunity to maintain and improve dealer and…
February 2016
Playing 'hide the salami' with your live chat will kill car deals
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A MODERN CAR-GUY FABLE
8 Likes
WHAT HAPPENED TO THE GENERAL MOTORS’ USED CAR PROGRAM –HOW IT WAS BORN - A MODERN CAR GUY FABLE…
November 2015
Is Your Online Service Scheduling Application Chasing Your Customers Elsewhere?
Let me start this post by stating unequivocally that I am big fan of online service scheduling applications for car dealers. When set up correctly, these little tools can save you and your…
Blog Is Your Online Service Scheduling Application Chasing Your Customers Elsewhere? 2 LikesOctober 2015
Top 3 Questions Customers Ask About Used Cars, and How to Respond to Them
The used car market is flourishing today…
Blog Top 3 Questions Customers Ask About Used Cars, and How to Respond to Them 2 Likes The Great BDC Robbery: How Reconciliation Allows Your BDC to Steal from YouIf you're a GM or dealer principal I have to ask: Do you have any idea what your BDC is doing right now? …
Blog The Great BDC Robbery: How Reconciliation Allows Your BDC to Steal from You 3 LikesSeptember 2015
Want to Triple Recall Work in your Service Department?
Recall campaigns can easily be one of the most lucrative service…
(Quick Note: This is an excerpt from the 2015 Automotive Dealer Mystery Shop Study we released this year; and the best…
Blog Email & Voicemail Best Practices 2 LikesAugust 2015
One Size Does Not Fit All
In an article that I wrote several years ago (which you may wish to review at <a href="http://garryhouse.com/serv01.htm">http://garryhouse.com/serv01.htm</a>), I stated that “There are today, and there probably always will be, as many different c…
Discussion
One Size Does Not Fit All
2 Likes
Attention Dealers: Your Sales Managers Are Costing You Millions Because They Don’t Care About Perfect Data
I almost titled this post “Perfect Data Matters,” but because it is one of the MOST IMPORTANT blog posts I’ve made this year, and because that title is so stinking boring to you and your…
Blog Attention Dealers: Your Sales Managers Are Costing You Millions Because They Don’t Care About Perfect Data 4 Likes Empowering Your Team to Solve Problems in One Simple StepSix months ago I watched a service manager struggle with the amount of customer complaints he had to deal with on a daily basis. Most of the complaints were just silly, and almost all of them…
Blog Empowering Your Team to Solve Problems in One Simple Step 2 Likes The Five Absolute “Musts” for a Successful Automotive Sales BDCIf you’re like most dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or trying to find ways to make your current BDC more successful? If so, then…
Blog The Five Absolute “Musts” for a Successful Automotive Sales BDC 6 Likes Why Would Dealers Even Want an e-Lead?[With the on-again/off-again debate about Third Party Providers currently on (again), it seems appropriate to present this excerpt from our…
Blog Why Would Dealers Even Want an e-Lead? 3 Likes Clearly Define Your Performance Expectations! Right at the beginning of one of my consulting engagements in Dealership Compensation Planning and Implementation, I usually ask the client, “What are your expectations for this person (or position)?… Discussion Clearly Define Your Performance Expectations! 4 LikesJuly 2015
Hey Dealers: Speed Up Your F&I or Else!
NEWSFLASH: Consumers are tired of wasting 3-5 hours of their lives buying a car.
The average prospect today has done more than 19 hours of research before they ever set foot…
Blog Hey Dealers: Speed Up Your F&I or Else! 2 Likes Why Does Lead Response Even Matter?(Another helpful excerpt from our free 2015 Car Dealer Mystery Shop Study of more than 400…
Blog Why Does Lead Response Even Matter? 3 Likes
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